Privacy Policy for WaLinks Pro (walinks.net)
At WaLinks Pro, accessible from https://walinks.net, your privacy is not just a legal requirement, it is part of the trust you place in our platform. This Privacy Policy outlines how we collect, use, store, and protect your information when you access or use our services including WhatsApp link generation, QR code creation, analytics dashboard, multi-agent links, form links, catalog links, branded links, and any other feature offered via our web platform.
1. Information We Collect
We collect different types of personal and non-personal information based on how you use our platform:
1.1 Information You Provide Directly
- WhatsApp number: Used to generate click-to-chat links
- Email address: Used for login, communication, verification, and support
- Custom message content: Used for generating pre-filled messages in WhatsApp links
- Form data (optional): When you use WaLinks Forms
- Business or brand name (optional): Used for branded link generation or profile listing
- Payment details: Collected securely by third-party providers (e.g., Stripe, Razorpay)
1.2 Automatically Collected Data
When you use WaLinks Pro, we automatically collect:
- IP address
- Device type, operating system, and browser info
- Geolocation (approximate)
- Usage data (page views, clicks, time spent)
- QR code scans
- Click analytics for each generated link
1.3 Cookies and Tracking Technologies
We use cookies and tracking pixels to:
- Keep you logged in
- Store your preferences
- Measure usage for analytics
- Prevent abuse and spam
You can control cookies via your browser settings. Disabling cookies may limit some features.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide, operate, and maintain our services
- To generate WhatsApp links and QR codes accurately
- To display analytics and click statistics in your dashboard
- To support link redirection and branded shortlink routing
- To allow multilink pages, agent systems, and WhatsApp catalogs
- To personalize your user experience and respond to your preferences
- To process payments and renewals securely via trusted third-party providers
- To communicate with you for support, account activity, and updates
- To detect and prevent fraudulent use, abuse, and unauthorized access
We do not sell your personal data to any third party.
3. Sharing of Information
We may share your information with trusted services that help us operate WaLinks Pro:
| Service Provider | Purpose |
|---|---|
| Google Analytics | Website usage and performance tracking |
| Cloudflare / Vercel | Hosting, CDN, and security |
| Supabase / PostgreSQL | Database and authentication |
| Stripe / Razorpay | Payment processing and subscription billing |
| QR code generator APIs | On-demand QR image creation |
| Email Services (e.g., Postmark) | Sending important transactional emails |
All vendors are required to follow strict data protection standards.
4. Data Storage and Security
Your data is stored on secure cloud servers (like Supabase and Vercel) with the following protections:
- Encryption at rest and in transit (HTTPS, SSL, AES-256)
- Role-based access control to limit internal data access
- Secure API architecture to avoid data exposure
- Database backups with retention for recovery
We conduct periodic audits and security checks to ensure your data remains safe.
5. User Rights and Control
You have the right to:
- Access your data stored on WaLinks Pro
- Edit or update your profile or linked details
- Request deletion of your account and data
- Export certain data in a machine-readable format
- Withdraw consent for non-essential cookies or marketing communications
To make a request, contact us at support@walinks.net or visit the Data Deletion Request Page on our website.
6. Data Retention
We retain your data only as long as necessary:
- Accounts and user-generated links: Retained until deleted by the user or deactivated
- Analytics and QR logs: Retained for up to 12 months to support tracking and usage stats
- Billing and payment history: Retained for at least 5 years as required by financial laws
- Deleted data: Permanently erased within 30 days from request or account termination
7. Children’s Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that a child has provided us with data, we will delete it immediately.
8. International Users
If you are accessing WaLinks Pro from outside India, please note that your data will be transferred to, stored, and processed in India and may also be processed in other countries where our service providers operate. By using our platform, you agree to this transfer.
9. Legal Compliance
We comply with the following laws and data protection guidelines:
- General Data Protection Regulation (GDPR – EU residents)
- California Consumer Privacy Act (CCPA – California residents)
- Indian IT Act & Data Protection Bill (as applicable)
You may contact your local data protection authority if you believe your rights are being violated.
10. Updates to This Policy
We may update this policy to reflect new features, third-party integrations, or legal changes. Any major changes will be notified through:
- Email notification (if you have an account)
- Banner on your WaLinks dashboard
- Update on our website
We encourage you to review this page from time to time.
11. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please reach out to us:
WaLinks Pro
📧 Email: support@walinks.net
🌐 Website: https://walinks.net
By continuing to use WaLinks Pro, you confirm that you have read, understood, and agreed to this Privacy Policy.
